Certified with decades of experience to respond to disasters

12/12/2023 (Permalink)

SERVPRO of Rockville-Olney & our sister franchises take pride in our well-certified staff and decades of fire & water restoration experience.

SERVPRO of Rockville-Olney & Silver Spring North, and our Prince George’s County counterparts, SERVPRO of Laurel & Greenbelt NE/Beltsville E, have decades of fire and water restoration experience in helping our customers, and we pride ourselves in having one of the most well-trained technicians in the business.

SERVPRO specializes in the cleanup, restoration and reconstruction of residential and commercial property after a fire, smoke or water damage event, as well as mold and biohazard mitigation. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Here are some of our Certifications:

• IICRC - Institute of Inspection, Cleaning and Restoration Certification
• OCT - Odor Control Technician
• RRP - Lead-based paint Renovation, Repair and Painting
• AMRT - Applied Microbial Remediation Technician
• HST - Health and Safety Technician
• ASD - Applied Structural Drying Technician
• SRT - Fire & Smoke Damage Restoration Technician
• CCT - Carpet Cleaning Technician
• RRT - Carpet Repair & Reinstallation Technician
• WRT - Water Damage Restoration Technician
• ECTP - Employee Certification Training Program

All our four SERVPRO franchises - Rockville-Olney, Silver Spring North, Laurel & Greenbelt NE/Beltsville E - are IICRC firms. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must:

• Present accurate information to consumers and conduct business with honesty and integrity.
• Require a technician on all jobs who has been formally trained and passed all required tests.
• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
• Maintain liability insurance to protect all parties in the event of an accident.
• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals. Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

Our office phones are staffed 24/7 for emergencies. Call SERVPRO Team Gutierrez at 301-340-1313 in Montgomery County, or 301-323-8862 in Prince George's County today if we can help with restoration needs!